Best Buy Delivery Reviews !!TOP!!

I called to make appointment to get my "warranty covered" washing machine fixed. They diagnosed it over the phone, which is odd, and ordered the parts they felt were needed. (Although they are supposedly a repair shop, they don't stock parts.) Parts arrived and repairman came a week later. Of course, he needed another part. He put in the order with a rush delivery. The part was never sent, although the phone rep said that the repairman would bring it with him. He didn't, and had to order the part all over again. I was then given a repair appointment for almost a week later. I have spent so much at a laundromat that I probably could have called a reputable repair facility and paid to have the machine repaired right away.

best buy delivery reviews

The experience started with their price guarantee. Although I showed prove of discordant pricing between them and a major competitor (Home Depot), they would not honor it. I decided to proceed as the fridge fit perfectly in the space I had and it was not available at the other store - even though it was a 500 price difference. During the delivery, they gave me a 5 hour window which they kept extending by an hour and ultimately cancelled. By then I had emptied out the old fridge, making it ready for removal as was told to do. In the afternoon, they sent me a message to call corporate to rearrange delivery, only to find out that the only possible window was over a week away!!! What awful service. Make sure that you do not follow their instructions and get rid of all of your food, or you will probably lose quite a bit of money.

Paid extra for the "Total Tech" which we were told included delivery, removal of old, and door flip on the fridge. When the 3rd party crew arrived they were argumentative and disrespectful. They stated it was a drop only delivery. They wanted me to pay extra for those services, which I believe was a scam. Literally left the unit in my driveway. It is waiting there still, but since even management (who was contacted after hiding behind national phone numbers) can't deliver service as promised who know when they are planning on getting it.

I am a 73 year old very successful business man who has spent more than $100,000 with Best Buy during the last 20 years. I bought 2 tvs and 3 wall brackets for just under $5000 The tv mgr Cameron insisted they deliver and install, so we paid for that t be done. I saw our construction was behind due to weather and rescheduled our delivery to March 2. Then they emailed us we were to pick up the merchandize or it would be cancelled, remember IT TOOK 20MINUTES to buy and pay IN FULL. I have spent over 3 hours on hold and now they have rescheduled to 3/15. Best BUY SUCKS. Larry **. I will never recommend these **.

My mom had a very bad experience with Best Buy. She bought a gaming computer for her grandson for Christmas. He opened it and took it home. It had a bad graphics card. She took it back to the store to get another one but there was something wrong with that one so she said, "Give me my money back." They told her that because she paid with gift cards that is how she would get her money back. She told them she did not have them no more and they did it so now she is out $2000.000. We do not know what to do. Is there anyone that can help with this loss from best buy?

Words can't even describe how terrible our appliance purchase was from start to finish. We ordered nearly $7,000 worth of appliances from Best Buy in November 2021. It is now January 2022, and not only have we still not received our order, but our delivery has been re-scheduled over four times, due to Best Buy's sheer incompetence to communicate to its partners, its staff, and its customer service agents. They even delivered one of our appliances to the wrong address, which caused further delay. No one at Best Buy took accountability, and instead tried to pass blame onto the vendors that THEY HIRED. I will never give another cent to this company, and anyone considering purchasing anything larger than a computer from them should seriously reconsider.

Purchased a modem. Paid for it online. It tells you when you purchase that it is 1 hour pickup. After 3 hours I go to the store. Not busy. Employees standing around. They can see my order but they "can't help till they get a notification from corporate". Another day with no internet at my business because of the complete ineptitude of best buy. Fantastic.

Thank you for visiting our online community. It is always a pleasure to hear from one of our customers, although I wish your first post had been related to a positive experience. The delivery and installation of new laundry should be a seamless process. It sounds like the original team had some concerns with removing your existing set, and if the screws were somehow missing from the stacking kit, that would have prevented the second team from completing the installation. Having to schedule this service a third time is certainly not ideal. While this is not a reflection of the type of service we are typically able to provide, I understand why you would have doubts about the next appointment, considering how things have transpired.

We purchased a phone from Best Buy that was going to be delivered to our home within 2 days. Best Buy used FedEx for the delivery, but the phone was not delivered. FedEx tracking said it was but there was no photo evidence. Best Buy refused to refund the phone and we had to purchase it again. Best Buy customer service acted as if this is our problem and not theirs. We had spent significant money getting 2 phones and an Ipad plus service plan and this is how they treat a good customer! Best Buy needs to stand behind their services and accept responsibility for their delivery vendors.

Their customer service is terrible, and their deliveries are unreliable. They just don't care. I had a 7am to 1pm install window for kitchen appliances today, which I made TWO MONTHS in advance. I received a chat at 10am that they'd arrive between noon and 8pm?? I chatted for 45 mins with an agent who barely spoke English (and who went awol for 7 mins + with no word a few times, always a great experience) and finally he assured me they'd be there and done by 3pm since we had plans. And then, nothing. No more communication all morning and afternoon. So we leave at 3pm as planned. At 5:15pm I finally get a call that they'd be there in 30 mins. It would take me 45 mins to rush home so I asked them to wait when they arrived for 15 minutes. They refused. Still the notice arrived that they'd be there 40 mins later (5:55pm) so we rushed home and barely made it by 5:55pm, but we DID Make it. I texted the delivery people back to say we were here. Nothing. No response and no one ever showed up (or they did and left). I still don't have my appliances. Worst customer service experience I've ever had, and that's saying something.

Geek Squad installation uses third parties to install for Total Tech Members. I was not aware of this until today when third party did not show up for delivery and installation confirmed by text, email, and phone call. Customer support little help. BEWARE. Total Tech not worth the price .Geek Squad leads you to believe they are the installers, but not so.

I placed a same day delivery order, never received item, after stores had closed got an email saying item will arrive Ina few days and I could cancel if I wish, I trie dot cancel online but couldn't called Best Buy and told I couldn't cancel and I would have to return item to store

Being a totaltech member, I called bestbuy and I on call I ordered Denon receiver on Jan 19th, the delivery guy delivered my package to wrong address and not delivered to me on 23rd jan. I called best buy and they said they will send replacement in 2 days till 26th jan. I waited whole day the package did not arrived, then I called again best buy and their representative suggested to take refund and buy again. I said okay, so he cancelled the order and said he is putting dispatch request and I should get call back or email from their back office team within 48 hours. I didnt get any call or email and did not received the refund. I also coordinated with ontrac team and they shared picture of door where they delivered the package but it was not my door, they delivered it to wrong address. Ontrac guy came for investigation and confirmed it. Still there is no refund till now. I tried going to best buy stores also but manager there said they could not help as it was online order. I tried following up with best buy on calls, email, chats and did not get a resolution. Everytime i contact them a new representative waste my time in first explaining the situation and they say nothing is in they hand they dont know status of old dispatch requests and opens new one. Some ask to wait 48 hrs, saome say 72 hrs, same 3 to 5 days, like this it went on till now and I am still waiting for back office teams mercy to process the refund and give me my money. They not giving me money nor the product and playing games with me. None of their employees are knowledgeable, each one tells a different story just to keep my mouth shut and to let go the call. What are my rights in this case? Both best buy and ontrac are enjoying they day and I am still waiting for my money illegally hold by bestbuy

BBY01-806722519802 Extremely Dangerous to buy from Best Buy. It can off shoot and they can charge you without delivering the product and claim that they have delivered. My experience with Best buy has been horrible and they just made me suffer to get a refund after they misplaced my order and kept me hanging by committing that they will refund but at the end did not refund my 900.99 USD. I lost this money for free because of their unethical false claims of delivery of the order. They talk softly with customer but they don't shy away from tricking you and loot you when they mismanage shipments. They tied up with FedEx which is another company who have no value towards customers. I would suggest not to buy on this platform. Once trouble catches you they will dump you and they wont care about the customers. Please have some shame on the cheap tricks that you play with your customers !! 041b061a72